Desktop Support Analyst Jobs in Richmond, VA | Networking Technologies + Support

Premier IT Company Hiring Expert Technology Support Analysts

In the world of IT infrastructure support, desktop support analysts are essential when it comes to maintaining a business’s daily operations.

Technology troubleshooting requires a wealth of IT experience and problem-solving skills to do correctly. From application support, vendor management, and even password resets, desktop support analysts, reduce downtime and help end-users efficiently perform their tasks.

At NTS, we’re always looking for driven and knowledgeable technology support analysts to help our clients get back to doing what they do best: run their businesses. By empowering the average user with effective IT solutions, you can directly support the Richmond community while flexing your communication and collaboration skills.

Desktop Support Analysts Empower Businesses

In basic terms, a desktop support analyst helps individuals at different enterprises perform their necessary daily tasks. This position is also known as a desktop end user support analyst, technology support analyst and IT help desk.

As a desktop support analyst, you empower users through:

IT troubleshooting
Update IT hardware, software and networks
PC imaging
Printer maintenance
Application support
Vendor management
IT environment maintenance

You’ll serve as the expert assisting end users from various companies looking to get their hardware up and running. Utilizing quality customer service and clear communication skills, you can assist users by analyzing their requests, identifying their technology issues, and quickly resolving their problems.

Average Job Requirements for Technology Support Analysts

Desktop support analysts are the experts that thousands of users rely on every day. These IT support professionals need a wealth of knowledge and experience in technology environments. Mix that education with quality customer service skills, and you’ll be well on your way to a promising career in IT!

Technology support analyst position requirements change depending on who is hiring, but there are some common requirements. These include:

2-3 years of related IT experience
A variety of certification and training
Experience with Windows operating systems (Windows 7, Windows 10)
Customer service experience
Ability to problem solve IT concerns and communicate these fixes clearly

While certifications and vendor training are usually not required, especially for entry-level positions, it’s never a bad idea to learn more. Some common certifications include:

Work for IT Support Leaders Based in Richmond, VA

Desktop support analyst positions are only as good as the company supporting them. You need steady work, exciting opportunities and IT subject matter experts to learn from.

At Network Technology + Support, we provide exciting opportunities for IT specialists looking to move up in their careers.

As the leading system integrator based in Richmond, VA, we specialize in IT solutions and cyber security protocols for enterprises around the world. Our clients include fellow leaders in the healthcare, government and industrial spaces.

Our certified and experienced team helps hundreds of end users with their technology troubleshooting and cyber security concerns. We empower our clients to lead their businesses towards success through open communication, extensive training and comprehensive subject matter expertise.

Join Our Team of IT Subject Matter Experts

We’re always looking for motivated and experienced Desktop Support Analysts. If you’re in the Richmond, VA area and are looking for a dynamic career in IT, apply below!

Apply Here