Home > IT Services > Managed Services > Service Desk

Put your technology in the hands of a trusted managed service provider (MSP)

Let your staff focus on your business while we focus on your technology. NTS' Managed Services program provides you with confidence by partnering with our experience, knowledge and expertise. We offer flexible selective and comprehensive programs that monitor, alert and notify you about the health and performance of your IT assets. And we can help you get the most out of your technology infrastructure, whether it’s remote or on site. The best part? With NTS as your managed service provider, we can partner with your current IT staff or we can be your entire dependable IT department.

NTS Service Desk: Get the help you need, when you need it: 24/7/365

Resolving issues is critical to keeping your business up and running. With our IT Service Desk and Support Services, we offer first- and second-level support for all of your deskside support. In fact, 80% of all calls answered within 60 seconds or less, and most calls are resolved with the first conversation.

With NTS subject matter experts manning our IT service desk, you’ll have:

  • Smart end-user monitoring software that keeps your users happy and your apps healthy
  • Management and tracking for all information and history for the lifetime of each user
  • Automatic notification for staff when work needs to be completed
  • Automated ticket creation via email
  • Tracking of service orders listed by customer, technician and issue
  • Monitoring of maintenance contracts
  • Standard monthly reporting

NTS Service Desk Reports

We know that you need to measure your IT department’s performance with metrics, charts and graphs to reward stakeholders and take action when necessary. Our visual tools allow you to analyze data and proactively highlight trends and patterns early on.

With NTS, you can:

  • Export Reports to Adobe PDF (with color output) and CSV files
  • Schedule Reports for automatic delivery
  • Standard Service Desk reports are:
  • Customer Satisfaction Reports
  • Open Tickets Report
  • Closed Ticket Report
  • Average time to closure