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Put your technology in the hands of a trusted managed service provider (MSP)

Let your staff focus on your business while we focus on your technology. NTS' Managed Services program provides you with confidence by partnering with our experience, knowledge and expertise. We offer flexible selective and comprehensive programs that monitor, alert and notify you about the health and performance of your IT assets. And we can help you get the most out of your technology infrastructure, whether it’s remote or on site. The best part? With NTS as your managed service provider, we can partner with your current IT staff or we can be your entire dependable IT department.

Network Operations Center (NOC) delivers critical IT Service Management

The NTS Network Operations Center (NOC) is a 24/7/365 pro-active center staffed with certified engineers who offer continuous IT Service Management (ITSM) and customer support across the country.

Our NOC houses a variety of experts specializing in System Administration for Windows & Linux, Network Administration and Security. This team is responsible for monitoring, detecting, and isolating incidents, as well as the management of the organization’s security products, network devices, and end-user devices and systems. Our ITSM solutions includes ITIL-compliant processes, integrated service desks and customizable workflows to suit each customer’s unique needs.

We offer communication through our ticketing system from first call to resolution which means we’re with you every step of the way. Plus, automated alerts are sent directly to our NOC for validation and remediation. This way, NTS can work with your IT team to resolve issues in real-time and reduce wait time when problems do occur. We can also be the liaison between our partner support centers and you to get the most timely fixes.

The NTS NOC handles IT Service Management (ITSM):

  • 24/7 monitoring and management of customer operations
  • Continuous support and operations of critical infrastructure
  • Interface with our partner support centers for incident management
  • Quality support for servers and systems and network infrastructure
  • Mitigation and management of issues around the clock
  • Anticipation of issues with fixes and work-arounds
  • Development and enhancement of techniques to better manage infrastructures

Benefits include:

  • Reduced maintenance costs with regularly-scheduled patches, updates, etc.
  • 24/7/365 monitoring and management of customer operations ensuring continuous support and operations of critical infrastructure
  • Quality support for servers and systems and network infrastructure
  • Execution of after-hours projects
  • Firewall monitoring and management
  • Antivirus, E-mail, Spam and Web filter monitoring and management
  • Vulnerability assessment and monitoring
  • Security incident and event management response (SIEM)