Call Center Specialist / Schegistrar

Richmond, VA

Call Center Specialist / Schegistrar
Job Code: 804
Description:

Schegistrar
NOTE: 

  • Operation hours are M-F 8:00 a.m. – 8:00 p.m.  Candidates must be able to work during this time of day. Any specific schedule between that time will be provided upon hire.  
  • THIS CLIENT HAS MANDATED THAT ALL EMPLOYEES, INCLUDING CONTRACTORS,  HAVE THEIR FIRST VACCINE BY 10/22/21 AND BE FULLY VACCINATED BY NOVEMBER 26, 2021 FOR YOUR OWN SAFETY AND THE SAFETY OF THEIR PATIENTS. MASKS MUST BE WORN ON SITE.

Description:

Schedule out-patient appointments and ensure accurate patient demographic and insurance data entry. Give appointment information and provide general information within specified departmental guidelines. Answer incoming calls courteously and respectfully, introducing self and providing a welcome greeting. Update and maintain information in department data applications. Establish and maintain good customer relations with the public, potential clients, caregivers and fellow employees of the Customer's System. This will include, but is not limited to, patient information, physician information, clinic and medical center information, paging and beeper information, and other related services. Demonstrate compliance with all local, state and federal laws and regulations including JCAHO standards and the Customer's policies and procedures.

Duties as required:
Answers incoming calls courteously and respectfully, introducing self and providing a welcome greeting.

 

Updates and maintains information in department data applications.

Schedules patient appointments, gives appointment information and provides general information within specified departmental guidelines.

Communicate electronically with patients and medical staff.

Additional position requirements:

Must be flexible with work schedules according to department staffing need or shift requirements.

Maintains a neat, clean appearance/attire and working environment in accordance to department and hospital policies.

Agents are required to work some holidays

Professional environment requiring professional dress.

Qualifications:

Previous experience/education with office technology including word processing, general typing, data entry and Windows applications (Word and Excel)

Previous experience/education with medical terminology

Call center experience required; experience working in a medical facility preferred.

Reliable transportation and valid VA Driver's License required. 

Pay Rate:  $16.00 / hour

(EOE AA M/F/VET/DISABILITY) 

NTS is a Drug-Free Employer