Desktop Support Analyst – Project Team

Richmond, VA

Desktop Support Analyst – Project Team
Job Code: 782
Description:

NOTE:  THIS CLIENT HAS MANDATED THAT ALL EMPLOYEES, INCLUDING CONTRACTORS,  BE FULLY VACCINATED BY NOVEMBER 26, 2021 FOR YOUR OWN SAFETY AND THE SAFETY OF THEIR PATIENTS. MASKS MUST BE WORN ON SITE.

NOW HIRING  DESKTOP SUPPORT ANALYSTS!  These positions are full-time supporting our client, a large medical university located in Richmond, VA.  Excellent opportunity to work in a large, growing, technical environment.

Responsibilities include:

* Respond to requests for technical assistance via phone or electronically (tickets) 
* Educate end-users on how to resolve various hardware and software problems
* Diagnose and resolve technical hardware and software issues 
* Track and route problems and requests and document resolutions 
* Stay current with system information, changes and updates 
* Setup new user hardware/ software
* Maintain hardware and software inventory 
* Clone computer using imaging software; maintain clone images 
* Provide technical assistance for all printers and scanners 
* Provide technical assistance to users for network, VPN, web based portal and wireless issues. 
* Escalate incidents to IT Network Administrators, Business Analysts or Developers when appropriate

Skills Required:
2 – 3 years experience supporting Windows7/Win10 desktop/laptop PCs including Active Directory

​​​​​​• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs 
• Experience installing software, patches, updates on Desktops, Laptops, Servers 
• Experience troubleshooting basic network, software, printing problems 
• Customer Service Experience a must!

Certifications a Plus:
A+, HPAPS, MCP, MCITP, HP and/or IBM Hardware certifications

(EOE AA M/F/VET/DISABILITY)

NTS is a drug free workplace