Director of Managed Services

Midlothian, VA

Director of Managed Services
Job Code: 914


NTS is Hiring a Director of Managed Services

Networking Technologies + Support is a full-service system integrator providing customers with a single source for a broad range of high-technology products and services. Started in 1997, NTS has a national service delivery capability throughout 22 metropolitan locations in 9 states.

  • Develop and enhance service delivery, fulfillment processes, and tools to ensure repeatability and standardization; process management; alerting, escalation and management of risks; SLAs
    and KPIs; templates and process flow.
  • Supervision and mentor Help Desk and Engineering staff
  • Complete Upgrades and maintenance for business systems
  • Drive initiatives covering delivery performance, service improvements, quality, and processes.
  • Complete ongoing and special projects by coordinating resources and timetables with user
    departments and data center.
  • Manage multiple client relationships and ensure customer satisfaction.
  • Incident & Escalation Management – Manage severity 1 & 2 outages while providing ongoing
    email & voice communication, working with technology owners to restore service.
  • Review and escalate/resolve past-due tickets.

 “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. “
NTS is a drug free workplace.