Help Desk Supervisor

Richmond, VA

Help Desk Supervisor
Job Code: 892


Networking Technologies + Support is a full-service system integrator providing customers with a single source for a broad range of high-technology products and services. Started in 1997, NTS has a national service delivery capability throughout 22 metropolitan locations in 9 states.

Required Skills:  

·       All levels helpdesk experience, remote and deskside support at various locations.

·       Supervisory experience preferred.

·       Dependable, self-driven

Job Responsibilities:

·       Handling incoming helpdesk tickets/phone calls/emails, triage, handle what can be remotely.

·       Travel to various locations for deskside support.

·       Serve as escalation for helpdesk team.

·       Support all levels of Client employees from CEO to client group “homes”.

Work Schedule:

Mon-Friday – 8:00 – 5:00

Pay Rate:

$25 – $30/hour with benefits starting on day 91 of employment

Must be able to pass a criminal background check, drug test (minus marijuana), have a valid license and reliable transportation.

  “All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. “

NTS is a drug free workplace.