IT Support Specialist

Richmond, VA

IT Support Specialist
Job Code: 874
Description:

IT SUPPORT SPECIALIST

NTS is hiring an IT Support Specialist to support its client who specializes in home health care around the Commonwealth of Virginia.  Must be able to pass a criminal background check and drug test, have a valid driver’s license and reliable transportation.

  • Required Skills:  Administration, maintenance, configuration, and reliable operation of a Microsoft 365 tenant of 150+ end users.
  • Responsible for the deployment, maintenance, configuration, and reliable operation of personal computers issued to company employees.
  • Responsible for the deployment, maintenance, configuration, and reliable operation of cellular enabled smartphones and tablets issued to company employees.
  • Responsible for personal computer and smartphone/tablet management using Microsoft End Point Manager (Intune) including software deployment, patch management and inventory tracking. 
  • Providing customer service support of end users personal computing and application needs
  • Providing systems administration of health care related SaaS apps.
  • Troubleshoot hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.  Escalate issues to proper channels such as the SaaS applications helpdesk.

Salary range:  $23 – $27/hour

(EOE AA M/F/VET/DISABILITY)
NTS is a drug free workplace / COVID protocols in place