Reliable Managed IT Services For Roanoke VA

Reliable Managed IT Services For Roanoke VA

Quality IT Support For Businesses of All Sizes in Roanoke, VA

As a business owner in Roanoke, VA, it’s hard enough to keep up with the many responsibilities in running your company. You can’t afford to be caught off guard by rapidly changing technology.

All organizations will experience a technology problem at one time or another, but the importance of a comprehensive IT staff is critical for any company. Not having the necessary IT personnel to troubleshoot minor issues can derail an entire day or week’s worth of work. You could waste countless hours and money to hire the appropriate professionals that will best meet your needs.

Through the managed services team at NTS, you won’t have to worry about lost time and revenue due to technological errors.

NTS offers comprehensive technology services that are designed to meet the needs of any size business. With 24x7x365 access to expert technicians, you are ensured that your IT never goes down and can be fixed as soon as there’s an issue.

We promise to evaluate your business’ technology needs so you can confidently focus on keeping your business successful.

A New Approach to Managed Services

The assistance NTS provides is long term and will work with your company to adapt to whatever tech-related challenges your business is facing.

In many instances, your Roanoke company may need more IT help than you can provide with a full-time team. Whether you hire a team or not, having a domestic team of IT experts can be a great alternative. Our services are available anytime and anywhere to help with any IT issue that may arise.

Our managed services IT team vigilantly monitors your software and hardware. Your IT technicians proactively solve any problems so you don’t have to worry about any technological concerns.

Spend less time fixing problems and focus on what matters: rising above your competitors.

Our Managed Services Options for Roanoke Business Owners

Our customized IT managed services plan will provide your business with the responsiveness and flexibility you need to keep your operation efficient and compliant.

24x7 Service Desk

You can get easy access to a dedicated staff of experienced and trained IT specialists for when your staff needs instant answers to their specific IT problems. Available 24x7x365, you can call, email, or chat with our team to solve any issues big and small.

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Systems and Networking Monitoring

Our certified IT professionals solve problems before they become problems, which means less downtime and more work getting done. This way, you will always ensure that your vital systems and networks are secure and efficient.

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Data Backup Recovery

Data loss is devastating for any business as you can lose thousands of vital documents and client records. You need to secure your data, and the only way to do so is through a variety of backup methods. Our team specializes in protecting valuable data through on-site and cloud storage solutions. With secure encryption and easy access, you don’t have to worry about severe downtime.

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Software Management

Updates to your software, hardware and third party applications are necessary in order to stay safe from cybersecurity breaches. NTS’s IT staff monitors all your technology to make sure they’re updated and running smoothly. You never have to worry about an update delaying a meeting or old technology compromising your valuable data.

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Systems and Network Management

Your systems and networks are the engines that run your business. If they stop working, your company could lose time and money on technology repairs. We monitor your physical IT infrastructure around the clock, so you can stop worrying about downtime, and focus on running your company.

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Mobile Device Management

Mobile devices are becoming ubiquitous in both public and private life, but it can be difficult to keep up with the latest technologies. Let our experts help you by managing your devices and ensuring they are all up-to-date with the latest software standards. Don’t lose time over troubleshooting your devices while giving your employees the tools they need to succeed.

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Developing Your Own Managed Service Plan

NTS is a team of certified IT experts that work to understand your unique needs. We have a tried and true way to provide the right tech support for your business at all times.

  1. A dedicated account manager is assigned to you. They start by building a relationship with you to identify and understand your business’s individual needs.
  2. Once they understand your specific needs, the manager begins an audit of your work environment to establish expectations and better understand the scope for your technology.
  3. We start the on-boarding process by creating a run book, which details the specific information about your devices and software that we refer to so as to better help you.
  4. Our relationship continues to grow through constant communication and support. We are always here to help you through any challenges and assist in whatever way possible. We are committed to your success and will continue to grow with you.

The goal of this process is to build a relationship with you so that we can better understand your unique and evolving needs. By following this method, we can address your IT concerns without delay so that your business can focus on building its own strong client relationships.

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Reduce Worry with Secure IT Solutions in Roanoke, VA

Every business needs IT solutions specific to their industry. Your IT environment can’t be limited to one solution.

That’s why our certified IT subject matter experts will work with you to determine the right solution for your company. By reviewing the list of bundles, you can find a solution that is perfect for your operation.

From Security Basics up to the Security Business Advantage bundle, you are guaranteed priority-based Service Level Agreements (SLAs) allowing our team to provide attention where it is most needed.

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IT Managed Services Bundles

As your business grows and you graduate through the bundles, you’ll receive enhanced priority-based SLAs, increased professional services and quicker access to IT subject matter experts.

Option 1: Security Basics

NTS Security Basic Infrastructure Management and Support

This bundle offers baseline cyber security protections and IT environment management. The package provides the bare minimum required for security measures when it comes to protecting your IT environment. With this, you’ll have access to our local IT subject matter experts as well as our expert services for continual maintenance of your infrastructure.

Option 2: Security Essentials

NTS Security Essentials Infrastructure Management and Support

This plan provides improved security measures, a more comprehensive SLA and better data backup support. It is designed to offer the best cyber security for the average commercial IT environment. With this bundle, you’ll have access to more advanced professional services, including access to virtual CIO.

Option 3: Security Business Advantage

NTS Secure Business Advantage Infrastructure Management and Maintenance

This bundle is perfect for the business looking for complete cyber security. In addition to the protections and services offered by the first two bundles, this one provides top-tier security measures, data backup and recovery, and more direct access to our IT experts. With this bundle, you’ll have access to the most amount of professional services, including comprehensive security management and a virtual CISO.

Let Us Help You with IT

Every Roanoke, VA business can benefit from affordable options for regular IT service, but not every business has the means to do it themselves. Let NTS’s team of tech experts provide you with the peace of mind that your hardware and software are in good hands.

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