MIDLOTHIAN – Locally owned Networking Technologies and Support, Inc. (NTS) announced today that they are now an ISO 20000 -1:2011 registered firm. NTS has established a Services Management System focused on continual process improvement, which ensures their clients receive the highest quality services available. NTS officials expect this certification to demonstrate a commitment to excellence, and to also enhance the attainment of the ISO 9001 that the corporation received in September, 2012.
What is ISO 20000?
ISO/IEC 20000-1:2011 is a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.
As a leading network system integrator, NTS provides comprehensive IT solutions including network infrastructure solutions, managed services and monitoring with an in-house Network Operations Center (NOC), systems migrations, technology relocations, computer hardware maintenance, managed print services, staff augmentation and product procurement. Our clients include the public sector with Federal, state and local contracts, as well as financial institutions, legal firms, health institutions, universities, non-profits and small to medium businesses.